Bitstamp: Everything to Know

By  Beluga Research August 3, 2023

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  • Bitstamp is a leading cryptocurrency exchange platform that allows users to buy, sell and trade various digital currencies securely
  • Bitstamp is headquartered in Luxembourg and serves as a bridge between the traditional financial system and the digital asset space
  • It offers trading pairs for various cryptocurrencies and supports fiat currencies such as USD, EUR and GBP for deposits and withdrawals
  • As a regulated exchange, Bitstamp complies with AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements, ensuring a secure and compliant trading


Bitstamp is a leading cryptocurrency exchange platform that allows users to buy, sell, and trade various digital currencies securely. It offers a user-friendly interface and a wide range of features to cater to both novice and experienced traders. The platform supports popular cryptocurrencies such as bitcoin (BTC), ether (ETH), Ripple (XRP), litecoin (LTC) and many others. It provides various trading pairs, allowing users to exchange one cryptocurrency for another or trade against fiat currencies like the US dollar and the euro.

One of the key aspects that sets Bitstamp apart is its commitment to security. The exchange implements industry best practices to safeguard user funds and personal information. It utilizes cold storage wallets to store the majority of user funds offline, protecting them from potential hacking attempts. Additionally, Bitstamp employs two-factor authentication (2FA) to add an extra layer of security to user accounts.

A Brief History

Bitstamp was founded in August 2011 by Nejc Kodrič and Damijan Merlak in Slovenia. It initially aimed to provide a reliable and trustworthy platform for users to trade bitcoin. As one of the early players in the cryptocurrency exchange space, Bitstamp quickly gained popularity and attracted a significant user base.

In 2013, Bitstamp suffered a security breach in which hackers managed to steal around 19,000 bitcoins. However, the exchange handled the incident professionally, reimbursing affected users and further enhancing its security measures. This incident highlighted the importance of robust security practices within the cryptocurrency industry and Bitstamp's commitment to protecting user funds.

Over the years, Bitstamp expanded its services and obtained licenses to operate in various jurisdictions. In 2016, the exchange became the first fully licensed cryptocurrency exchange in the European Union, further solidifying its reputation as a trusted platform. Bitstamp's regulatory compliance has been a key factor in attracting institutional investors and maintaining its position as a reputable exchange.

Bitstamp: Everything to Know

  • Account creation and verification. To start using Bitstamp, users need to create an account and complete the verification process. The verification typically involves providing personal information and submitting relevant identification documents. The level of verification required depends on the user's intended activities on the platform.
  • Trading options. Bitstamp offers several types of trading options to accommodate different trading strategies and preferences. The exchange provides a basic trading interface suitable for beginners and a more advanced trading view for experienced traders. Users can place market orders, limit orders and stop orders to execute trades at their desired price points.
  • Fiat deposits and withdrawals. Bitstamp supports deposits and withdrawals in fiat currencies, making it convenient for users to onboard and offboard funds. Users can deposit funds using bank transfers or credit/debit cards, depending on location and available options. Withdrawals are processed in a similar manner, allowing users to convert cryptocurrencies into fiat and transfer them to their bank accounts.
  • Security measures. Bitstamp prioritizes the security of user funds and employs various measures to mitigate risks. As mentioned earlier, the exchange utilizes cold storage wallets to store the majority of cryptocurrencies offline, minimizing the risk of theft. Additionally, Bitstamp encourages users to enable two-factor authentication (2FA) to protect their accounts from unauthorized access.
  • Mobile App. Bitstamp offers a mobile app for iOS and Android devices, enabling users to trade and manage accounts on the go. The app provides a streamlined trading experience, allowing users to monitor market prices, execute trades and access a portfolio conveniently from mobile devices.
  • Customer Support. Bitstamp provides customer support through email and a dedicated support ticket system. The exchange strives to address user inquiries and issues promptly, ensuring a positive user experience. Additionally, Bitstamp maintains an extensive knowledge base and FAQ section on its website, offering self-help resources for users to find answers to common questions.

Getting Started

To start using Bitstamp, create an account on their platform. The registration process is straightforward and requires providing some basic personal information, such as name, email address and country of residence. Once the registration is completed, verify the account by providing additional documentation, including proof of identity and address. This verification process is in place to comply with regulatory requirements and ensures the security of the platform.

After an account is verified, deposit funds into the Bitstamp account. Bitstamp supports various deposit methods, including bank transfers and cryptocurrencies. To deposit fiat currency, initiate a bank transfer to the designated Bitstamp bank account. Alternatively, transfer cryptocurrencies to a Bitstamp wallet.

Once funds are deposited, start trading on Bitstamp. The platform offers a range of trading pairs, allowing the buying and selling of cryptocurrencies against fiat currencies like the US dollar and the euro. Bitstamp also provides advanced trading features, such as limit orders and stop orders, enabling the execution of trades at specific price levels or automatically selling assets to limit potential losses.

Unique Aspects

One of the unique aspects of Bitstamp is its focus on security. The platform has implemented rigorous security measures to protect user funds and personal information. Bitstamp stores the majority of user funds in offline, cold storage wallets, which are not connected to the internet and are therefore less vulnerable to hacking attempts. The platform also utilizes two-factor authentication (2FA) to add an extra layer of security to user accounts.

Moreover, Bitstamp has a transparent fee structure, which is based on the trading volume of users. This incentivizes active traders and provides cost savings for frequent users of the platform. Bitstamp also offers competitive fees compared to other exchanges in the market, making it an attractive option for both retail and institutional investors.

In addition to its security measures and fee structure, Bitstamp has gained a reputation for its reliable and efficient customer support. The platform offers support through email and a ticketing system, ensuring that users can get assistance with any issues they may encounter. Bitstamp's customer support team is known for its responsiveness and professionalism, which further enhances the overall user experience.


  • Security. Bitstamp prioritizes the security of its platform and users' funds. It implements industry-standard security measures, including two-factor authentication (2FA), cold storage for the majority of funds and regular security audits. These measures help protect against hacking attempts and unauthorized access.
  • Reputation. Bitstamp has established a solid reputation in the cryptocurrency industry over its long history. It is one of the oldest exchanges in operation and has successfully navigated various market conditions. The exchange has built trust among its users and is known for reliability and transparency.
  • Liquidity. Bitstamp offers high liquidity for several major cryptocurrencies, such as bitcoin (BTC), ethereum (ETH), and Ripple (XRP). This means users can easily buy or sell these cryptocurrencies at competitive prices without significant price slippage. The availability of liquidity ensures efficient trading and reduces the risk of market manipulation.
  • Trading Options. Bitstamp provides a range of trading options to cater to different user preferences. It offers both basic and advanced trading interfaces, allowing beginners to start trading easily while providing advanced tools for experienced traders. Additionally, Bitstamp supports various order types, including market orders, limit orders and stop orders, enabling users to execute trades according to specific strategies.
  • Fiat Support. Unlike many cryptocurrency exchanges that only support crypto-to-crypto trading, Bitstamp allows users to deposit and withdraw fiat currencies, such as US dollars (USD) and euros (EUR). This feature is beneficial for users who want to directly convert between cryptocurrencies and fiat currencies without relying on additional platforms or services.


  • Limited Cryptocurrency Selection. While Bitstamp supports several popular cryptocurrencies, its selection is relatively limited compared to some other exchanges. Users may not find as many coins or newer projects listed on Bitstamp.
  • Verification Requirements. Bitstamp follows strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. This means that users need to complete a verification process, which includes providing personal information and identity documents. While these measures enhance security and comply with regulations, they may deter users who prioritize privacy and anonymity.
  • Customer Support. Some users have reported mixed experiences with Bitstamp's customer support. While the exchange offers support through email and a ticket system, response times may vary, and resolving complex issues might take longer than desired. Improvements in customer support responsiveness could enhance the overall user experience.
  • Trading Fees. Bitstamp charges trading fees, which can vary depending on the trading volume. While the fees are generally competitive within the industry, frequent traders or those executing large orders may find the fees to be relatively higher compared to some other exchanges. It is important to consider trading costs when evaluating the overall profitability of trading on Bitstamp.